Refund policy

In short: catalogue pieces — one exchange within 14 days of delivery; shipping both ways is on the sender. Pieces made to your individual specification (Custom Order, engraving, custom sizing) are final sale. Anything that arrives damaged or wrong is on us, always. And in the United States, import duties are on us too.

Exchange — 14 days, once

Most STRUGA pieces are cast for your order. If the piece isn't right, you have 14 days from delivery to arrange an exchange — for another size or another object. One exchange per order.

Write to contact@strugadesign.com first — we confirm the exchange, issue a Return Authorization and send the address. Unannounced parcels are not accepted.

The piece comes back unworn, unaltered, in its original packaging, complete. Each piece is photographed before it ships, and a hand-finished surface is individual — the object that comes back must be the object we sent.

Shipping for an exchange is on the sender: the way back to the workshop, and the delivery of the replacement. Once the returned piece passes inspection, the replacement ships — or goes into production if it is made for you.

Refunds

We don't offer change-of-mind refunds — an exchange is the path. Where the law of your country grants a mandatory right of return for a distance purchase, that right stands untouched: write to us and we follow it.

Damaged, defective or wrong — on us

If a piece arrives damaged, defective or isn't what you ordered, both the return and the replacement shipping are on STRUGA. After inspection we repair, replace or refund — whatever the situation and the law call for. Photograph the parcel and the piece and write to us within 48 hours of delivery.

Ring sizing

If a ring doesn't fit, we resize it once, free — you cover shipping both ways. Write before sending.

Final sale

Custom Order, engraving and custom sizing are made to your individual specification and are final sale. This does not affect your rights when a piece is defective or not what you ordered.

United States — duties are on us

If customs charges you anything on delivery, send the receipt to contact@strugadesign.com — we refund the full amount.

Lifetime care

Cleaning and minor repair of any STRUGA piece are free for as long as you own it; shipping to the workshop is on the owner. Patina is not a defect — we remove it only if you ask.